Frequently Asked Questions

At Phoenix Innovations Ltd., we pride ourselves on using only the highest quality, natural ingredients sourced from trusted suppliers worldwide. Our supplements are meticulously formulated by expert nutritionists and scientists, undergoing rigorous third-party testing to ensure purity, potency, and safety. We avoid artificial additives, fillers, and common allergens, focusing on synergistic blends that provide maximum bioavailability and efficacy. Our commitment to transparency means you know exactly what you're putting into your body.

We believe in a holistic approach to health, which is why our product range is designed to support various aspects of well-being, from energy and immunity to cognitive function and stress management. Each product is a testament to our dedication to helping you achieve optimal health naturally.

Many of our supplements are indeed suitable for vegetarians and vegans. We clearly label each product with its dietary suitability on the product page and packaging. We utilize plant-based capsules and avoid animal-derived ingredients wherever possible. Please check the specific product description for detailed ingredient information and dietary certifications. If you have any specific dietary concerns, feel free to reach out to our customer support team for personalized guidance.

To maintain the potency and freshness of your Phoenix Innovations Ltd. supplements, we recommend storing them in a cool, dry place away from direct sunlight and moisture. Avoid storing them in bathrooms or near heat sources. Always keep the lid tightly sealed. Some specialized products, like probiotics, may require refrigeration; if so, this will be clearly indicated on the product label. Proper storage ensures you get the full benefits from every dose.

We offer various shipping options to meet your needs, including standard and expedited delivery. Standard shipping within the UK typically takes 3-5 business days, while expedited options can deliver within 1-2 business days. International shipping times vary depending on the destination, usually ranging from 7-14 business days. You can view specific shipping costs and estimated delivery times during the checkout process based on your location. We strive to process all orders within 24-48 hours of placement.

Yes, Phoenix Innovations Ltd. is proud to offer international shipping to a wide range of countries. Please note that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information before placing an order. We package all international shipments securely to ensure they arrive in perfect condition.

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website. You can use this tracking number to monitor the status of your delivery. Please allow up to 24 hours for the tracking information to become active after you receive the email. If you encounter any issues with tracking your order, please contact our customer service team with your order number.

We accept a variety of secure payment methods for your convenience. These include major credit and debit cards such as Visa, MasterCard, American Express, and Discover. We also support digital payment options like PayPal for a faster and more secure checkout experience. All transactions are processed through encrypted gateways to ensure your financial information is protected. We do not store any credit card details on our servers.

Absolutely. The security of your payment information is our top priority. Our website uses SSL (Secure Socket Layer) encryption technology to protect your personal and financial data during all transactions. We partner with reputable payment processors that adhere to the highest industry standards for data security. You can shop with confidence, knowing your information is safe with Phoenix Innovations Ltd.

We want you to be completely satisfied with your purchase from Phoenix Innovations Ltd. If for any reason you are not, we offer a 30-day money-back guarantee on all unopened products from the date of purchase. To initiate a return, please contact our customer service team with your order number. Returned items must be in their original packaging and condition. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

Once your returned item is received and inspected, we will send you an email notification. Refunds are typically processed within 5-7 business days after approval. The refund will be credited back to your original method of payment. The time it takes for the refund to appear on your statement may vary depending on your bank or credit card company. If you haven't received your refund within the expected timeframe, please contact your bank first, then reach out to us.