At Phoenix Innovations Ltd., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you visit our website, make purchases, or interact with our services. We believe in transparency and want you to be fully informed about your rights and our practices.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

Personal Identification Information: Name, email address, mailing address, phone number, and payment information (e.g., credit card details). This is collected when you register on our site, place an order, subscribe to our newsletter, or fill out a form.

Usage Data: Information on how you access and use our services, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

Transaction Data: Details about products you purchase from us and the transactions you carry out through our site.

Communication Data: Records of your correspondence with us, including emails and customer service interactions.

2. How We Use Your Information

Your information helps us to understand your needs and provide you with a better service. We use the collected data for the following purposes:

To Process Orders: To fulfill your purchases, manage payments, and deliver products to your specified address.

To Improve Our Services: To analyze usage patterns, troubleshoot issues, and enhance our website's functionality and user experience.

For Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.

For Marketing Communications: To send you newsletters, promotional offers, and updates about our products and services, provided you have opted in to receive such communications.

For Security: To protect our website and systems from fraud, unauthorized access, and other malicious activities.

3. Data Storage and Security

We store your personal data on secure servers and implement robust technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once the retention period expires, your data is securely deleted or anonymized.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, shipping companies, IT support). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device that help us remember your preferences, track items in your shopping cart, and understand how you interact with our site. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

For more detailed information on how we use cookies, please refer to our Cookie Policy.

6. Your Data Protection Rights

Under applicable data protection laws, you have several rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data held by us.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Last updated: 14th June 2024

Privacy Policy